Professional Service
Set a respectful service standard.
Passenger Care & Professionalism
Service, communication and inclusive passenger care.
How you progress
01Lessons
02Lesson quizzes
03Course quiz
04Qualify
05Assessment
06Certificate
Once you reach the qualifying score, assessment stays unlocked—even if a later course quiz score is lower.
Course structure
3 focused lessons
35 min · Required
Clear Communication
Communicate route and delay information.
Inclusive Passenger Care
Support varied passenger needs.